Frequently Asked Questions

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Frequently Asked Questions

How do I know if my money transfer has been received?

Your order status will be updated to paid/processing. With Bank Wire we will update your Payment Order to Accepted.

What happens if the transactions & payments canceled ?

You can either take your funds back, or follow the manager directions to fix your payment and submit it to your order again. 
For bank wires, the funds will usually be sent back to your account if the transaction did not come through for whatever reason.
If you have questions about your payment please contact our Billing Department by creating a ticket.

Do you accept Euro, Pound, or any other currencies?

You can select which payment method you want to use on your order at "Currency" drop-down menu.

What happens if the payment information is added to my account wrongly?

Submit the correct payment information once again. Make sure to add a comment with your new payment details to explain the reason.

What does it mean 'Payment in Progress'?

It means our payment teams are working on your payments to receive.

Any risk of payment to be seized

Never. Even if a transaction is suspicious, the funds will be returned to the sender.

Possible to change payment method for current order?

The payment method cannot be changed once the order has been submitted. You can place a new order and select your preferred payment method.

How do I delete my account?

f you want to delete your account, please leave a ticket for this issue. Our team will delete your account as your request.

Can I see my previous orders?

Log into your account page. Clicking on the "My ORDERS" link will take you to a list of your past orders and their status.

Why do I need to create an account to place an order?

An account allows easy access to information regarding the orders you've placed. Log in with your e-mail address and password to view tracking information, order status, order history, or edit and store shipping information.

I’m having login problems, how do I retrieve my account password?

If you've lost your password just click the "Forgot your password?" link on the My Account login page. Enter the e-mail address associated with your account and we will e-mail mail you a new password. If you don't receive that e-mail within a few minutes,..

My payment is cancelled. What do I need to do?

There can be many reasons why your payment did not come through. The manager will make a comment to your cancelled payment so you can read it and fix the issue. This comment will be available in your order details in your account page. It will be also sent to your email address. 
If you have questions about your payment please contact our Billing Department by creating a ticket.

How do I pay by Western Union, Money Gram, or Wire Transfer?

Please register at our website. Start placing your order. Depending on the payment method you select during checkout, the website will provide you with complete payment instructions for the payment method you chose. The payment directions will be shown on the screen, sent to your email address and saved in your order details in your account page.
Note: The Bank Wire payment instructions will show up after you start the process of adding funds to your Wallet in My Wallet menu in your account page.
A new Payment Order will be created and saved in My Wallet. It will contain all the necessary Bank Wire directions.

Which payment methods do you accept? accept, Western Union, Money Gram, Bank Wire , BTC, Etheruem.
If there is anything you have questions about concerning this, please don't hesitate to contact our billing department and we will gladly assist you.

I have not received order confirmation emails, is there a reason for this?

After you place your order online, you will receive a detailed order confirmation e-mail. If you don’t receive the e-mail within few minutes, please check your junk mail folder or spam folder. Some e-mail programs may mistakenly misroute confirmation e-mail. We recommend that you add as a safe sender to ensure proper e-mail delivery. Please contact our customer care department in case you of not receiving order confirmation email.

What about if products are out of stock after placed an order? inventory is real-time. So any item you see on the site is in stock. In the rare instance that you order an item and we discover an inventory error, we will contact you immediately and review your options. You will not be charged for any item until it ships from our warehouse.

Where is my order? I have not received it yet?

You will receive a confirmation email once your order has been shipped. The tracking information will be available in the order details in your account page. If you have not received a shipping confirmation email, please check your Junk Mail, as it may have been received there.For domestic orders, please allow 2-3 business days from the date of shipment for your parcel to arrive.For international orders, please allow 12-18 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays.

What about if I request a change on my order?

 It is only possible to make a change to your order within 1 hour of placing it. You must immediately contact our customer care department (within the hour). All orders are processed and shipped extremely quickly, so changes can only be made if the order payment has not been processed. We reserve the right to deny a change to your order, in the event that there is not sufficient stock to fulfill your request.

How can I cancel my order?

If the payment information has not been submitted to your order, you can delete the order in your account page. If you paid the order and submitted the payment information, you must immediately contact our customer care department. We reserve the right to deny a change in your order, in case of the payment has already been processed or it is too late to return the package from our shipping agency.

How can I check my order status?

When you log into your account you’ll be able to view any current and previous orders. Each order has its current status to be checked by the customer